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About Us
TAPES UK Ltd is completely dedicated to your total satisfaction. Our office staff are available from 9am - 5.30pm Monday to Friday to answer any questions or give advice on any of our products or services. We would also be happy to receive any suggestions or comments via email online@tapesuk.co.uk

Our Contact details:
Unit 9 City Business Park Easton Road Bristol BS5 0SP UK Mainland
Phone: 0117 941 5030
Fax: 0117 955 0310
Email: officeadmin@tapesuk.co.uk
VAT Registration Number 771 8139 12

VAT Registration Number: 771 8139 12
Company Registration Number: 4713691
Registered in England & Wales

Terms & Conditions of Trade.
1. Definitions:
The following terms as used herein shall have meaning as stated. "Seller" means Tapes UK Limited. "Buyer" means any person, firm, company or other organisation who is the addressee of any seller's quotation, or purchase. "Products" means the products, articles or services or other items which are the subject of any quotation acceptance of order or other communication issued by the seller.

2. General:
All quotations are made and all orders are accepted by the seller subject only to these terms and conditions of sale and any other terms set forth on the face hereof or in any attachment hereto, which shall prevail notwithstanding, any other terms and conditions which the buyer shall bring to the sellers notice of price and delivery shall not be binding on the seller unless and until accepted by the seller in writing. The seller reserves the right to accept or refuse orders without ascribing any reason.

3. Products:
The products shall conform to the applicable specifications in force at the date of order acceptance unless otherwise agreed by the seller in writing.

4. Price:
4.1 Prices for the products, howsoever given, are based on condition ruling on the date of their giving and are subject to change. The effective price for any product supplied under contract between the seller and the buyer arising from the buyer's order shall be that price confirmed by the seller in his notification of acceptance or such order. The provisions of any quotation or order shall remain firm for thirty (30) days, from the date hereof, unless otherwise stated, and thereafter shall be subject to confirmation.
4.2 All prices are exclusive of value added tax which shall be payable by the buyer to the seller at the rate ruling at the applicable tax point.
4.3 Pricing stated on the company's website are strictly for the purchase by cash sale, credit card, pro-forma or any other form of pre-payment by the buyer before the delivery of goods. The online pricing is not for 30 day credit accounts.

5. Delivery:
5.1 Whilst the seller will use its best endeavours to deliver the products in accordance with the buyer's requirements, the seller will not be liable for any consequences of late or none delivery howsoever caused.
5.2 The seller may make partial delivery of any order or deliver any order by instalments and these conditions of sale shall apply to each.
5.3 The seller's obligation to deliver any order shall be deemed fulfilled upon delivery ex-works of the seller's premises. The buyer shall be responsible for arranging any necessary transportation to the destination address and in-transit insurance. At the buyer request the seller agrees to arrange as the buyer's agent any necessary transportation at the buyers expense; the provision of in-transit insurance shall remain the responsibility of the buyer.

6. Premises:
The Buyer will be required to observe any rules or regulations from time to time in force at The Premises. The seller shall not be liable for any loss damage or injury howsoever caused to any employee, property or other equipment of the Buyer or of anyone attending at The Premises at the request of the Buyer.

7. Insurance:
The Seller does not provide any insurance whatsoever with respect to any risks that might arise out of the buyer's use of the company's goods and any consequential risks that may arise from the Buyers use of the seller's goods or services.

8. Payment:
8.1 Payments for any purchases made online are strictly for cash only, credit cards, proforma or any other form of prepayment.
8.2 The buyer is welcome to apply for a 30 day credit account if the buyer's financial credit rating meets with the approval and standards of the Seller. The buyer is permitted to pay the first three (3) invoices by Credit card or other form of prepayment before the credit account comes into effect. All invoices are due within 30 days of the invoice date. Failure to comply with these payment terms will result in your credit account being cancelled and all funds owing to the seller to be paid with immediate effect.
8.3 The failure of the buyer to make payment in accordance to section 8.2 shall entitle the Seller to charge interest at a rate of 3% on all overdue invoice amounts. Accruing daily, such interest shall be payable for the period from when payment shall be due until the date of actual full payment of the invoice.

9. Returns:
9.1. Any faulty or damaged stock must be reported to the company by the buyer within 3 days from date the buyer took delivery of the goods. The company will not except any returned items without the companies official returns document. The returns document can be obtained upon request to any of the seller's sales or managerial staff.
9.2 Once the Seller has been notified that the buyer will be returning goods, the buyer has fourteen (14) days in which to return the goods to the seller's premises. If the buyer fails to comply with this rule the Seller reserve the right not to accept the goods and decline any right by the buyer for a refund.
9.3 All returned items must be in its original packaging and be unused
9.4 The Seller does not operate a sale or return policy. Should the seller arrange with the buyer to agree with a sale or return on such an order, then the buyer agrees that the Seller will charge a 10% amount of the invoice total as a penalty for the handling of the returned goods. The buyer also agrees that the goods shall not leave the United Kingdom and all goods to be returned by the date agreed with the Seller.
9.5 The Seller will not be held responsible for any damaged goods delivered through any third party courier. The buyer accepts responsibility with regards to this in clause 5.3 of these terms.

10. Termination:
If the Buyer shall become insolvent or be declared bankrupt or be into receivership or liquidation or the Seller shall become of the opinion during the rendition of its services that any work which it is required to do on behalf of the buyer is morally offensive or embarrassing or if the Buyer shall otherwise be in breach of any of the other provisions of these conditions then the Seller may in any of such events forthwith terminate any Contract with the Seller on immediate written notice without incurring any liability to the Buyer and without prejudice to the Seller's rights accrued prior to the date of such termination

11. Controlling Law
Irrespective of whether this Agreement is to be wholly or partially performed outside of the UK this agreement shall in any event be read and constructed in accordance with the Laws of the UK.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, MasterCard, Maestro, Visa Electron, Solo and JCB Cards. All credit card transactions are securely processed using World pay.

Account customers are able to order online by selecting the pay on account option when in the check out area.. For customer wishing to set up an account please contact accounts on accounts@tapesuk.co.uk.
Shipping And Handling

Shipping And Handling for UK Mainland

Royal Mail Tracked - 2-3 Day Delivery Services. £3.75 for all parcels up to 3 Kilos. This is not a signed for service but indicates that the parcel has been delivered.

Interlink Express Next Working Day Services (Monday - Friday)

Deliveries next working day for orders up to 15kg are charged at a rate of £7.50 with a 26 pence per kilo charge thereafter.

Deliveries by 12:00 next working day for all orders up to 10kg are charged at a rate of £11.00 with a 38 pence per kilo charge thereafter.

Deliveries by 09:30 next working day for orders up to 10kg are charged at a rate of £16.00 with a 38 pence per kilo charge thereafter.

Interlink Express Saturday Morning Delivery Services

Saturday by 12:00 noon deliveries for orders up to 10kg are charged at a rate of £19.00 with a 38 pence per kilo charge thereafter.

Saturday by 10.00am deliveries for orders up to 10kg are charged at a rate of £40.00 with a 67 pence per kilo charge thereafter.

Orders Received by 3pm (local time) on a working day (Monday - Friday) are generally dispatched the same day. Orders placed after this cut off time will be packed and dispatched the following working day. All orders are delivered next working day by 3:00pm are delivered by Interlink Express Couriers. Tapes UK cannot guarantee delivery times but do guarantee for any losses or damages.

Interlink Express European Delivery Services.

Tapes UK ship to most European countries using Interlink Express International road freight. The following costs are for a maximum of 30 kilos. For all orders over this weight an individual quote will have to be processed.

Zone 1 - two day service - £17.00
Belgium, France (inc Monaco), Luxemburg, Netherlands, Republic of Ireland

Zone 2 - three day service - £19.00
Austria, Denmark, Liechtenstein, Switzerland (£25.00 surcharge for Switzerland)

Zone 3 - four day service - £21.00
Czech Republic, Italy, Spain, Slovakia

Zone 4 - five day service - £28.00
Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden

Zone 5 - eight day service - £40.00
Bulgaria, Latvia, Lithuania, Romania

European road freight transit times are a guide only. Tapes UK cannot guarantee delivery times but do guarantee for loss or damaged goods.
Back Orders
If your item is not in stock we will back order it for you. You will always be informed of any back orders with the option to cancel if you would rather not wait. All back orders are shipped at no extra charge.
Tax Charges
For orders made within the UK or the European Union, 15% VAT is added. For customers within the European Union who are VAT registered please submit your VAT number so tax can be zero-rated.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our office. Card numbers are not held in clear text on our website.
Privacy Policy
TAPES UK Ltd do not disclose buyers information to any third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy
If you are not totally satisfied with your purchase for any reason then you may return your items to us for an exchange or full refund with 14 days of receiving your purchase. A refund will be made in full, excluding delivery costs within 30 days. Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. Your statuary rights will not be affected.

  Copyright; © 2003/2010 Tapes UK Ltd. All product images are for illustration only.